Returns

At Pow Club, we want you to be happy with your purchase. If something isn't quite right, we're here to help.
 

Change of Mind

We accept change-of-mind returns on eligible items within 30 days of receiving your order, provided that:

• The item is unworn, unused and in original condition.

• All original tags and packaging are intact.

• Proof of purchase is provided.

Change-of-mind returns are eligible for:

• Store credit

• Exchange (subject to stock availability)

• Refund to the original payment method (where approved)

Return shipping costs for change-of-mind purchases are the responsibility of the customer unless otherwise agreed.
 

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible (preferably within 7 days of delivery).

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Once assessed, we will arrange an appropriate remedy in accordance with Australian Consumer Law, which may include:

• Replacement

• Repair

• Refund

If the issue is confirmed to be our responsibility, Pow Club will cover any reasonable return shipping costs.
 

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty:

• Gift cards

• Clearance or final sale items (unless faulty)

• Personalised or custom-made products

• Opened personal care or hygiene products
   

How to Start a Return

To request a return:

1. Contact our customer support team with your order number and reason for the return.

2. We'll provide return instructions.

3. Securely package your item and send it back using the provided instructions.

4. Once received and inspected, we'll notify you of the outcome.

Approved refunds are generally processed within 5–10 business days, depending on your payment provider.
 

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
 

This policy is in addition to, and does not limit, your rights under Australian Consumer Law.

Questions?
 

If you have any questions about returns or refunds, please contact the Pow Club customer support team and we'll be happy to assist.