Shipping Policy

Last Updated: 6 July 2026

Thank you for shopping with Pow Club. We aim to process and deliver your order as quickly and efficiently as possible.

Order Processing

Orders are processed Monday to Friday, excluding Australian public holidays.

Orders are typically dispatched within 1–2 business days after payment has been received.
During sales, product launches or peak periods, processing times may be longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Please ensure your shipping address is correct when placing your order. We are unable to guarantee changes to an order once it has been submitted.

Shipping Within Australia

We ship Australia-wide using trusted courier and postal partners.

Estimated delivery times after dispatch are:

Delivery ServiceEstimated Delivery Time

Standard Shipping2–8 business days

Express Shipping1–4 business days (where available)

Delivery timeframes are estimates only and may vary depending on your location and the courier network.

Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery location
Parcel size and weight
Selected shipping service

From time to time, Pow Club may offer free shipping promotions. Any applicable conditions will be displayed at checkout or as part of the promotion.

Order Tracking

Where tracking is available, you will receive a tracking number once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Authority to Leave

Where permitted by the carrier, parcels may be left in a safe location if no one is available to receive the delivery.

If you choose to allow your parcel to be left unattended, Pow Club is not responsible for loss, theft or damage after the parcel has been marked as delivered.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned to us due to:

an incorrect address,
an incomplete address, or
failure to collect the parcel,

additional shipping charges may apply before the order can be resent.

Lost or Delayed Shipments

If your order appears to be delayed or lost, please contact us and we will work with the shipping carrier to investigate.

While we will assist wherever possible, delivery delays caused by shipping carriers, weather events or other circumstances outside our control are not grounds for compensation.

Damaged Deliveries

If your order arrives damaged:

Take photographs of the packaging and product.
Contact us as soon as possible, preferably within 7 days of receiving your order.
Include your order number and photos so we can investigate and resolve the issue promptly.

International Shipping

International shipping may be available to selected countries.

Customers are responsible for any applicable:

customs duties,
import taxes,
VAT,
brokerage fees, or
other charges imposed by the destination country.

Pow Club is not responsible for delays caused by customs processing.

Delivery Timeframes

Estimated delivery dates are provided as a guide only and are not guaranteed.

Factors that may affect delivery include:

Extreme weather
Public holidays
Courier network delays
Remote delivery locations
Customs processing
Events outside our reasonable control

Contact Us

If you have any questions about your order or our shipping policy, please contact the Pow Club customer support team through the contact details provided on our website.

We're always happy to help.